Servicing

Maintained by us

Heatstar believe that after sales support is so vital that it is something that can never be left to chance or, for that matter, in the hands of any third party.

With a team of their own dedicated engineers located throughout the UK, Heatstar are able to deliver an unrivalled level of after sales, preventative maintenance and response support service. These service engineers are directly employed by Heatstar, with extensive experience, and are completely knowledgeable about the entire Heatstar product range. Each engineer works from a fully equipped and GPS tracked vehicle carrying an array of specialist tools and a wide range of spare parts to cover most eventualities.

Heatstar offer planned maintenance agreements on all of their products to ensure that the Heatstar system continues to operate to its optimum performance.

Service plans

Gold
Silver
Bronze

Servicing

Routinely serviced twice per year to ensure the Heatstar is working efficiently and safely

Parts

In the event of a breakdown there is no charge for parts

Labour

In the event of a breakdown there is no charge for labour

Attendance

In the event of a breakdown there is no charge for attendance

Support

Service department support hotline

These service and maintenance contracts are renewable annually and there is no obligation for the client to commit themselves to a contract prior to the initial manufacturers warranty expiring. The costs of the contracts vary depending on the model.

Find out more about our service agreements

Request details

Training

Trained by us

The technology relating to the heating and ventilation of modern swimming pools is fast-moving, highly legislated and environmentally challenging.

By investing in Heatstar’s technical training, held in AstralPool UK’s dedicated training facility, you will develop the specialist knowledge and practical skills that will enable you to install and maintain Heatstar systems as well as advancing your industry qualifications.

Heatstar’s training courses are free of charge and offer genuine practical benefits and certified career enhancing skills development. Ideal for apprentices, engineers, and trade installers alike.

Want to book one of our courses?

Book now